Frequently Asked Questions
Product Questions
What is PDRN and how does it work?
PDRN (Polydeoxyribonucleotide) is an advanced ingredient known for its regenerative properties. It works by nourishing the scalp, strengthening hair follicles, and promoting healthy hair growth from the root.
Which concentration should I choose (100dL, 300dL, or 700dL)?
100dL is ideal for daily maintenance and prevention, perfect for those new to PDRN treatments. 300dL offers moderate strength for noticeable thinning. 700dL is our strongest formula for advanced hair loss concerns. If you're unsure, start with 100dL and gradually increase as needed.
How do I use the hair ampoules?
Apply the ampoule directly to clean, dry scalp, focusing on areas of concern. Gently massage into the scalp to ensure absorption. Use daily for best results. Each ampoule is designed for single or multiple applications depending on the treatment area.
How long until I see results?
Results vary by individual, but most customers notice improvements in hair thickness and reduced shedding within 4-8 weeks of consistent use. For optimal results, we recommend using the product for at least 3 months.
Are these products safe?
Yes! Our PDRN Reedle Shot Hair Ampoules are formulated with high-quality ingredients and are safe for regular use. However, if you have sensitive skin or specific concerns, we recommend doing a patch test first.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 10-15 business days within the US. You'll receive a tracking number once your order ships.
Do you ship internationally?
Currently, we primarily ship within the United States.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your account.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. Please see our Refund Policy page for complete details on returns and exchanges.
What if my product arrives damaged?
We're sorry if that happens! Please contact us immediately at support@truviah.com with photos of the damage, and we'll send you a replacement right away.
Account & Orders
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and receive exclusive offers.
How do I change or cancel my order?
Please contact us as soon as possible at support@truviah.com. If your order hasn't shipped yet, we'll do our best to accommodate your request.
Still Have Questions?
If you didn't find the answer you're looking for, please don't hesitate to contact us at support@truviah.com. We're here to help!